Policies

In order to secure your appointment a £30 non-refundable, non-transferable booking fee/ deposit is required. This is required upon booking. Should you need to cancel or rearrange your appointment 48 hours notice is required. Should you fail to comply with this policy or not show up to your appointment will result in the full balance of the appointment being charged. This will automatically be charged to the payment method used to make the booking. If you fail to pay outstanding charges , regrettably future appointments will be cancelled and you will be unable to book any further appointments.

If you do need to rearrange or cancel your appointment you can do so by the 'manage this reservation' link or by getting in touch.

PAYING BY KLARNA

All treatments purchased using Klarna are non refundable. In order to secure your appointment with Klarna a £1 non-refundable, non-transferable booking fee/ deposit is required through our online booking system. This is required upon booking. Should you need to cancel or rearrange your appointment 48 hours notice is required. Should you fail to comply with this policy or not show up to your appointment will result in the full balance of the appointment being charged. This will automatically be charged to the payment method used to make the booking. If you fail to pay outstanding charges , regrettably future appointments will be cancelled and you will be unable to book any further appointments.

COMPLAINTS POLICY
Our business is built on providing a first class service to every client and customer satisfaction is our main priority. Complaints are very rare, however we do take them very seriously. If you for whatever reason are unsatisfied with the service you have been provided please inform a member of staff before leaving the premises or as soon as possible after leaving. We will always welcome your feedback and take it on board. If you have already left the premises we may require you to return for a full review to allow us to understand the issue/complaint fully. We have the right to refuse to rectify any issue that has been amended / treated by any other person/practitioner. All complaints are handled with the strictest confidentiality. We will always aim to offer a reasonable and fair solution.

Should both parties fail to agree on a resolution following our complaints policy we will refer you to a certified alternative dispute resolution provider as advised by the Alternate Dispute Resolutions 2015. Both parties will be liable to the cost associated. Further information available upon request.